Field Service Engineer
Are you looking to be part of something extraordinary and meaningful that is helping thousands of patients across the country every day? NorthStar Medical Radioisotopes is seeking motivated individuals like you to join our rapidly growing Field Service team. Innovative technology, Opportunities for career advancement, and competitive compensation are just the beginning at NorthStar. In addition to health and life insurance, paid holidays, and paid time off, all NorthStar employees are eligible on Day One for our annual bonus and equity incentive plans.
NorthStar develops, manufactures and distributes radioisotopes that are used daily for patients needing medically important diagnostic imaging tests. Our novel, high technology approaches have enabled NorthStar to be the first company in nearly 30 years to produce the radioisotope Mo-99 in the United States. NorthStar’s processes are non-uranium based and designed to help minimize waste while meeting the highest quality standards. The Mo-99 is used in NorthStar’s RadioGenix® System, an isotope separation platform used by radiopharmacies across the country to produce the imaging radioisotope Tc-99m. NorthStar will scale-up production over the coming months and years and intends to become the industry’s market leader. Beyond Mo-99, we have a pipeline of other novel and medically important isotopes that can further grow our business and provide development opportunities for our employees. Working with this novel and advanced technology is challenging yet rewarding for talented individuals who want to make a difference and be part of an exciting and rapidly growing business. NorthStar’s people drive our solutions and our success, and we are committed to ensuring that we provide fulfilling work experiences and valuable development opportunities.
The Field Service Engineer (FSE) provides installation, on-site support, and escalation in critical customer events, primarily throughout NorthStar’s install base. The individual will hold a key technical leadership role focusing on resolution of system failures or issues at customer locations. The FSE will work with headquarters and other field personnel to establish and implement action plans. Once developed, they will remain committed to drive the plan through the appropriate channels until all customer issues are resolved. This individual will provide first and second level expertise to the field service group to resolve difficult technical and/or sophisticated customer issues.
The Field Service Engineer will normally work a rotating shift schedule to support the operations of the Nuclear Pharmacy Customers who operate our equipment. Work Schedules are determined by a combination of, but not limited to, NorthStar’s service obligations and customer service needs, and Senior Field Service Engineer’s input. Weekly, 24/7 on-call support is also required on a rotational basis and shift schedules may change to better accommodate customer satisfaction.
Field Service Engineer – The Field Service Engineer (FSE) provides installation, on-site support, and escalation in critical customer events, primarily throughout NorthStar’s install base
- Assess complex problems, collect data, establish facts, research, and escalate customer issues to help develop an action plan with the appropriate resources. Remain committed until the resolutions are implemented.
- Deliver End-User training for NorthStar system users either at Customer Sites or at NorthStar Headquarters to ensure customer possesses a strong understanding of system operation.
- Assist NorthStar Headquarters in developing troubleshooting methods and action plans to address various issues in the field that will be utilized by FSE’s and installers.
- Bachelor’s degree in Engineering and three to five years of experience in a Medical Device manufacturing environment; or equivalent combination of education and experience
- Hands-on experience with electronic test equipment required.
- Experience with radioactivity preferred, but not required.
- Excellent problem solving skills
NorthStar Medical Radioisotopes is headquartered in Beloit, Wis. This location is our primary manufacturing site and accommodates all of our corporate functions. Beloit has small city charm, with a lively and renovated downtown, yet is also close to cities such as Madison, Milwaukee, Chicago, and Rockford.
Beloit is a part of the larger South Central Wisconsin/Northern Illinois region, which offers residents and visitors alike a unique blend of urban opportunities and rural, natural beauty. The area, therefore, offers collections of natural, educational, artistic, and historical attractions alongside a wide variety of sporting and social opportunities. There are several cities and many towns within a reasonable commute of Beloit, which offer a wide choice of residential styles and a large number of school district choices for those considering relocation.
NorthStar Medical Radioisotopes is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age disability, protected veteran status or other characteristics protected by law.
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