Field Service Engineer
Are you looking to be part of a game-changing organization that is helping thousands of patients across the country every day? NorthStar Medical Radioisotopes is seeking individuals with a pro-active, collaborative, can-do mindset to join our rapidly growing team in Fort Myers, FL area.
NorthStar develops, manufactures, and distributes radioisotopes used daily for patients needing medically important diagnostic imaging tests. Using novel and advanced technologies, NorthStar will scale-up production over the coming months and years and intends to become the industry’s market leader.
Innovative technology, opportunities for career advancement, and competitive compensation are just the beginning. NorthStar offers health and life insurance, 401K match, paid holidays, and paid time off, and all NorthStar employees are eligible on day one for our annual bonus and equity incentive plans.
The Field Service Engineer (FSE) provides installation, on-site support, and escalation in critical customer events, primarily throughout NorthStar’s install base. The individual will hold a key technical leadership role focusing on the resolution of system failures or issues at customer locations. The FSE will work with headquarters and other field personnel to establish and implement action plans. Once developed, they will remain committed to driving the plan through the appropriate channels until all customer issues are resolved. This individual will provide first and second-level expertise to the field service group to resolve difficult technical and/or sophisticated customer issues.
The Field Service Engineer will normally work a rotating shift schedule to support the operations of the Nuclear Pharmacy Customers who operate our equipment. Work Schedules are determined by a combination of, but not limited to, NorthStar’s service obligations and customer service needs, and Senior Field Service Engineer’s input. Weekly, 24/7 on-call support is also required on a rotational basis and shift schedules may change to better accommodate customer satisfaction.
Duties and Responsibilities
- Assess complex problems, collect data, establish facts, research, and escalate customer issues to help develop an action plan with the appropriate resources. Remain committed until the resolutions are implemented.
- Deliver End-User training for NorthStar system users either at Customer Sites or at NorthStar Headquarters to ensure customer possesses a strong understanding of system operation.
- Assist NorthStar Headquarters in developing troubleshooting methods and action plans to address various issues in the field that will be utilized by FSE’s and installers.
- Act as a liaison between the field and NorthStar Headquarters regarding technical issues discovered in the field. Follow up with customers to solicit feedback and questions in order to submit product feedback requests.
Associate’s or Bachelor’s degree in Engineering (electronics, electrical, mechanical) and six years of progressive experience in a Medical Device manufacturing/servicing environment; or equivalent combination of education and experience. Relevant military experience will also be considered. Hands-on experience with electronic test equipment required. Radiation experience (hands-on or in theory) preferred, but not required. Experience with SalesForce Software is preferred. Experience working in a highly regulated environment (ISO, FDA, NRC, etc) is preferred.
NorthStar Medical Radioisotopes is headquartered in Beloit, Wis. This location is our primary manufacturing site and accommodates all of our corporate functions. This position will be focused in the Fort Myers, FL area.
If you are interested in applying for this position, please forward your resume to [email protected] with the position title in the subject line.
NorthStar Medical Radioisotopes is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age disability, protected veteran status or other characteristics protected by law.
Field Service Engineer – Fort Myers, FL